When will I recive my order?
It takes us 3 to 7 business days to manage an order, after which we will send it to you. He
Shipping time depends on your location, but you can estimate it for 10-20 business days!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This rate is not
under our control, and it is the decision of your customs agency. Customs policies vary
greatly between countries, so we recommend talking to your local authorities to
clarify this point.
My order should have arrived already, but I haven't received it yet. That
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the
● Ask for your order at your local post office.
● Ask your neighbors if the carrier had left your package.
Pro tip: Avoid theft. If you will not be home on the day of delivery, use your work address or where you are going to be.
If the address is correct and the package is not in the post office or with your neighbors, get
Contact us at email@example.com with your order number.
If there is a problem with your shipping address, we could send you your product again,
but you will have to take care of the costs.
Pro tip: Your zip code is a crucial part of your address. Be sure to enter it
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is
sent. If you have any questions about your shipment, contact us at firstname.lastname@example.org.
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, send us a
email to email@example.com from the moment of delivery with photos of your damaged product, your order number and any other details you have about the order.
We will contact you with a solution as soon as possible!
What is your return policy?
We do not offer changes, but if something happens with your order, please contact us at firstname.lastname@example.org. Of course we can accept product returns as long as you return the order with all its products, with its original packaging and its original seal without breaking, with all its accessories and in perfect condition. In the case that you request the return of an already opened product, you can only return it if it retains its original content. In this case, you must return it to us in its original packaging and in the best possible condition to be accepted.
We will not be able to accept returns of products that do not come in their original packaging, unless they are defective due to some type of damage during shipping.
Do you return the money?
We only offer money back to customers who receive wrong or damaged items. Yes
this is your case, please contact us at email@example.com with photos of your article and
We will find a solution.
Can I change a product for a different size or color?
We currently do not offer changes. If you are not sure which size will be better,
Check our size guides in the product descriptions.
It is not a common case, but it may happen that there is an error in the labeling of a product. Yes
If that were the case, contact us at firstname.lastname@example.org in one week from the moment of
delivery. Include your order number and photos of the item in question and we will help you as soon as possible
If all the requirements are met, once we receive the returned order or product we will proceed to the payment of the amount of the order or the shipment of a new one, according to what you choose. The shipment of the returned products must be done using the same packaging or box that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included within the package indicating the reasons for the return.
Doubts? write to email@example.com