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I want to edit or cancel my order
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to: Billing or shipping address updateAddition or removal of itemsChange in color/size of itemsAddition or removal of a discount codeOrder cancellation request
I have a problem with my order
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SHIPPING & RETURNS
What is the Store Returns Policy?
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.
Should I know anything else about the Online Return Policy?
Items must be unworn, unwashed, and have original tags attached and returned in their original packaging. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
How refunds work
Shelvys issues refunds to the original form of payment used on an order in the event that your order:
Is canceled by Shelvys One or more of your items sold out since your order was processed Item(s) proved to be received damaged, defective, or incorrect Shelvys will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
How long will it take my order to process for shipment?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3-10 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days,
Accepted Payment methods
We accept the following forms of payment:
Shelvys gift cards
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